FAQ

Quick answers for ordering, delivery, returns, and sensitive-skin product use.

When will my order ship?

Shipping times vary depending on the destination. Please check our Shipping Policy for more details.

Can I return an item?

Returns are accepted for qualifying defective or incorrect items after customer service approval. Submit the request within three days of receipt with photos, product name, order number, and reason.

Who pays customs and duties?

For most countries, international duties and taxes are charged by the destination country and are the recipient's responsibility.

Orders to Brazil, Chile, Colombia and Mexico ship DDP (Delivered Duty Paid): import duties and taxes are already included in the shipping fee at checkout, so nothing extra is charged on delivery.

How do I contact support?

Email hello@thelabbyblancdoux.com during weekday customer center hours. Hours are 10:00 AM - 6:00 PM, Weekdays (KST).